Emails and usage

Each plan includes a number of app emails a month. Directors see how many are used, and choose what happens at the limit, in Settings → Emails & usage.

#How many emails your plan includes

• Starter – 1,000 emails a month. Extra emails: $2 per 1,000, or part of 1,000.
• Agency – 5,000 emails a month. Extra emails: $2 per 1,200.
• Network – 15,000 emails a month. Extra emails: $2 per 1,500 or $5 per 4,250, whichever mix costs less.

During the free trial you get 1,000 emails a month (the Starter plan's emails), and extra emails are priced like Starter's.

The count starts again on the 1st of each month, in your agency's time zone (from Settings → Organization & emails).

#What counts

Every app email to each person counts once. An email to three people counts as three.

• New task and reassigned task emails
• Done emails, including the addresses in When a task is done, also email
• Comment emails
• The morning email

These are free and always sent, even when emails are paused:

• Sign-in emails: invites and password resets
• Google Chat messages (they aren't emails)

To send fewer emails, a director can choose which emails each person gets. See Emails you get.

#See your usage

1. Click Settings in the sidebar.
2. Open the Emails & usage tab.

The meter shows, for example, 312 of 1,000 emails used in October. Emails you added this month are included in the total.

When 80% is used, directors see a note at the top of every page, for example "You've used 85% of this month's 1,000 emails", and the morning email mentions it too.

#What happens at the limit

Under When you reach the limit, pick one and click Save:

• Keep sending (recommended) – this is the default. Nothing gets missed. Emails keep going out, and the extra is added to your next statement and charged with your next monthly payment. During the month you see a live estimate, for example Extra so far: 1,640 emails, about $4. When the month ends, the extra is priced at the cheapest mix of your plan's blocks. For example, on Network 3,000 extra emails cost $4 (two blocks of 1,500), not $5.
• Pause app emails until we add more – app emails stop at the limit, so you never pay for extra emails. Tasks, the board and Google Chat keep working. Directors see Emails are paused at the top of every page. Emails that weren't sent while paused aren't sent later.

#Add more emails

When you chose to pause, you can add more emails right away:

1. In Emails & usage, find Add more emails.
2. Click the button for the block you want, for example Add 1,200 emails — $2. On Network you can pick 1,500 or 4,250 emails; the better value is marked.
3. Click OK to confirm.

You'll see, for example, "Added 1,200 emails. $2 is added to your next statement." Emails start going out again at once. Added emails are for this month only.

#Extra charges

Extra charges lists the emails you added and finished months with extra emails, with Added to your next statement until they're billed.

If your agency pays yearly, there's no monthly payment to add extras to. Each month's extra emails, and each block you add, is charged on its own, with a $0.50 processing fee per charge.

Questions about a charge? Email us at support@caseglen.com.